Straight answers on how we handle import, export, payments, shipping, documentation, taxes, customs, and delivery.
Can't find your answer? Our trade desk is one message away.
Contact our trade desk with your product requirements, budget, and target markets. We'll assign a dedicated account manager who prepares a sourcing plan and quote within one business day.
Timelines vary by product and origin, but most shipments from Asia or Europe to Ghana take 4–8 weeks door-to-door, including production, shipping, and customs clearance.
Yes. Our export management service handles compliance, documentation, freight booking, and buyer coordination for producers and manufacturers shipping out of Ghana.
We regularly manage exports of agricultural commodities, processed goods, and general merchandise, subject to destination country import regulations.
We accept bank transfers, letters of credit, and, for established clients, staged payment plans tied to shipment milestones.
Most orders require a deposit to begin sourcing, with the balance due before or upon shipment, depending on the supplier and order size.
We coordinate ocean freight (FCL and LCL), air freight, and inland trucking, choosing the most cost-effective option for your timeline and budget.
Yes, your account manager provides regular status updates, and major freight legs can be tracked via carrier reference numbers we share with you.
Typical documents include commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any product-specific permits or certifications.
Yes, our documentation specialists prepare and review all required paperwork to reduce the risk of delays at customs.
Import duties, VAT, and other applicable taxes are the responsibility of the importer, but we provide upfront estimates so there are no surprises.
Yes, we calculate HS code classifications and applicable duty rates during the quotation stage.
Our customs team liaises directly with port and customs authorities in Ghana to prepare, submit, and track clearance, minimizing delays.
We proactively manage any queries or inspections raised by customs and keep you informed until the shipment is released.
We offer full door-to-door service, including inland haulage from the port of entry to your warehouse or site.
Let us know your deadline upfront — we can prioritize air freight or expedited customs handling for time-sensitive shipments.